New Member Quick Tips
We Want to Make Things Simple.
Here is everything you need to get started.
We know that choosing a health plan is an important decision for you. We appreciate the trust you have placed in us to help manage your health care needs. We also know you have received a lot of information about your new plan.
Our Member Services team is here to help. They are dedicated to helping you get the right care. If you have questions or need support, please call us at 808-450-3386 or 1-888-397-9899 toll free. TTY/TDD users call 1-877-447-5990. You can also find these phone numbers on the back of your member ID card.
We wish you good health and look forward to serving you.
Top Tips
1. Carry Your ID Card
Show your new member card to your doctors. Also show it to other health care workers when you visit them.
2. Pick a Case Management Agency
Every member should be assigned to a case manager. A case manager is someone who helps manage all your behavioral health care needs.
3.Check the Preferred Drug List
Check the list to find out which medicines are covered by your plan.
4. Use the Network
Use doctors and other providers in your plan's network. Staying in the network can save money. Check out AlohaCare’s Provider Finder to find providers in your area.
5. Register for a Secure Account
Register on our website at www.AlohaCare.org/CCS to access the member portal. Once you register, you can:
- Change your doctor
- Order a replacement member ID card
- And more!
6. Use the 24-Hour Nurse Advice Line
Have health questions? Nurses are available for you to call 24 hours a day, 7 days a week. They are happy to help you. You can find the phone number on the back of your member ID card.
7. If Your Information Changes
Call our Member Services team at 808-450-3386 or toll-free 1-888-397-9899. TTY/TDD users call 1-877-447-5990 to let us know if:
- Your address needs updating
- Your personal information changes